Παραπομπή APA

Sasser, W. E., Hart, C. W. L., & Heskett, J. L. (1991). The service management course: Cases and readings. New York: Free Press.

Παραπομπή Chicago Style

Sasser, W. Earl., Christopher W. L. Hart, and James L. Heskett. The Service Management Course: Cases and Readings. New York: Free Press, 1991.

Παραπομπή MLA

Sasser, W. Earl., Christopher W. L. Hart, and James L. Heskett. The Service Management Course: Cases and Readings. New York: Free Press, 1991.

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