|
|
|
|
| LEADER |
02706cam a2200373 a 4500 |
| 001 |
1499 |
| 003 |
GrThPMO |
| 005 |
20250115010641.0 |
| 008 |
850416s1985 enka b 001 0 eng |
| 010 |
|
|
|a 85009339
|
| 020 |
|
|
|a 0471908010 (pbk.)
|
| 035 |
|
|
|a hzn1680
|
| 040 |
|
|
|a DLC
|c DLC
|d DLC
|d GrThPMO
|
| 043 |
|
|
|a n-us---
|a e-uk---
|
| 049 |
|
|
|b BIB
|
| 050 |
0 |
0 |
|a HD9981.5
|b .O64 1985
|
| 082 |
0 |
0 |
|a 658
|2 19
|
| 099 |
|
|
|a HD9981.5.O64 1985
|
| 245 |
0 |
0 |
|a Operations management in service industries and the public sector :
|b text and cases /
|c Christopher Voss ... [et al.].
|
| 260 |
|
|
|a Chichester, England :
|b Wiley,
|c c1985.
|
| 300 |
|
|
|a ix, 318 p. :
|b ill. ;
|c 23 cm.
|
| 500 |
|
|
|a Reprinted : April 1992.
|
| 504 |
|
|
|a Includes bibliographies and indexes.
|
| 505 |
0 |
|
|a 1. Introduction to service operations -- 2. Design of service operations -- 3. Human resource management -- 4. Capacity mangagement -- 5. Operations control -- 6. Quality management -- 7. Field service management -- 8. Queueing systems design and management -- 9. Material management -- 10. Site locaton -- 11. Operations strategy.
|
| 520 |
|
|
|a Aimed at teachers and students on business and management courses teaching and studying Operations as well as those concerned with the management of specific service industries, this book brings together concepts found in the wider literature as well as presenting some new concepts. Written from the standpoint of operations management specialists - rather than marketing managers - the book examines the operational aspects of service operations and includes vital links with marketing, organization and business policy by using a wide range of case studies from both the public and the private sector. Suitable as a teaching text at both graduate and postgraduate levels the book will also be of value to practitioners in service organizations, the public sector and those concerned with the management of internal services in manufacturing.
|
| 650 |
|
0 |
|a Service industries
|z United States
|x Management
|v Case studies.
|9 72724
|
| 650 |
|
0 |
|a Service industries
|z Great Britain
|x Management
|v Case studies.
|9 99706
|
| 650 |
|
0 |
|a Social work administration
|z United States
|v Case studies.
|9 99707
|
| 650 |
|
0 |
|a Social work administration
|z Great Britain
|v Case studies.
|9 99708
|
| 700 |
1 |
|
|a Voss, Christopher,
|d 1942-
|9 72725
|
| 856 |
4 |
2 |
|3 Contributor biographical information
|u http://www.loc.gov/catdir/bios/wiley041/85009339.html
|
| 942 |
0 |
0 |
|0 5
|
| 952 |
|
|
|0 0
|1 0
|2 lcc
|4 0
|6 HD99815 O64 01985
|7 0
|8 MC
|9 6420
|a BIB
|b BIB
|c Stack Room A
|d 2000-03-14
|g 0.00
|l 5
|o HD9981.5.O64 1985
|p 0013135060
|r 2012-06-09 00:00:00
|s 2012-05-19
|t 1
|v 26.00
|w 2015-11-10
|y BOOKS
|x π.αρ. εισ. 0011603093
|
| 999 |
|
|
|d 1499
|