Παραπομπή APA

Normann, R. (1991). Service management: Strategy and leadership in service business (2nd ed.). Chichester: Wiley.

Παραπομπή Chicago Style

Normann, Richard. Service Management: Strategy and Leadership in Service Business. 2nd ed. Chichester: Wiley, 1991.

Παραπομπή MLA

Normann, Richard. Service Management: Strategy and Leadership in Service Business. 2nd ed. Chichester: Wiley, 1991.

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