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|a HF5415.5.G878 2000
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1 |
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|a Gutek, Barbara A.
|9 15745
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245 |
1 |
4 |
|a The brave new service strategy :
|b aligning customer relationships, market strategies, and business structures /
|c Barbara A. Gutek and Theresa Welsh.
|
260 |
|
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|a New York :
|b AMACOM,
|c c2000.
|
300 |
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|a xvi, 316 p. :
|b ill. ;
|c 24 cm.
|
504 |
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|a Includes bibliographical references and index.
|
650 |
|
0 |
|a Customer services
|9 9884
|
700 |
1 |
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|a Welsh, Theresa M.
|9 37724
|
942 |
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|0 4
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|a BIB
|b BIB
|c Stack Room A
|d 2001-01-25
|e LEADER BOOKS ΘΕΟΔ.Γ.ΔΡΕΣ & ΣΙΑ
|g 0.00
|l 4
|o HF5415.5.G878 2000
|p 0013033973
|r 2008-11-04
|s 2005-02-11
|t 1
|v 26.00
|w 2015-11-10
|y BOOKS
|