@book{ VuFind-59990, title = {Interpersonal skills in organizations}, author = {De Janasz, Suzanne C.}, editor = {Dowd, Karen O.}, editor = {Schneider, Beth Z.}, address = {Boston, Mass.}, publisher = {McGraw-Hill}, year = {2006}, edition = {2nd ed.}, pages = {394}, note = {Includes index.}, }