@book{ VuFind-63060, title = {Reengineering health care : the complexities of organizational transformation}, author = {McNulty, Terry}, editor = {Ferlie, Ewan, 1956-}, address = {Oxford}, publisher = {Oxford University Press}, year = {2002}, pages = {388}, url = {http://www.loc.gov/catdir/toc/fy031/2002510399.html} url = {http://www.loc.gov/catdir/enhancements/fy0614/2002510399-d.html} }