%0 Book %A Hearit, Keith Michael %I Lawrence Erlbaum Associates %D 2006 %C Mahwah, N.J. %G English %B LEA's communication series %@ 0805837884 (c. : alk. paper) %@ 0805837892 (alk. paper) %T Crisis management by apology : corporate responses to allegations of wrongdoing %U http://www.loc.gov/catdir/toc/fy055/2005040114.html %U http://www.loc.gov/catdir/enhancements/fy0623/2005040114-d.html %U http://www.loc.gov/catdir/enhancements/fy0634/2005040114-b.html