Παραπομπή APA
Tyagi, R. K., & Gupta, P. (2008). A complete and balanced service scorecard: Creating value through sustained performance improvement. Upper Saddle River, N.J.: FT Press.
Παραπομπή Chicago StyleTyagi, Rajesh K., and Praveen Gupta. A Complete and Balanced Service Scorecard: Creating Value Through Sustained Performance Improvement. Upper Saddle River, N.J.: FT Press, 2008.
Παραπομπή MLATyagi, Rajesh K., and Praveen Gupta. A Complete and Balanced Service Scorecard: Creating Value Through Sustained Performance Improvement. Upper Saddle River, N.J.: FT Press, 2008.
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